This Privacy Policy explains how Rubbish Clearance Soho collects, uses, stores and protects personal data about our customers in Soho and the surrounding area. We are committed to complying with the UK General Data Protection Regulation and the Data Protection Act. This Policy applies to all customers who use our rubbish removal, waste collection and related services in our operating area.
Rubbish Clearance Soho is a waste and rubbish removal service provider operating in Soho and nearby areas. References to we, us or our in this Privacy Policy refer to Rubbish Clearance Soho. This Privacy Policy applies whenever you interact with us, including when you contact us for a quotation, make a booking, receive services, or communicate with us by phone, email, online forms or in person.
We only collect personal data that we need for our rubbish clearance services and related activities. The types of data we may collect include:
Contact details: name, address, service property address, email address and telephone numbers.
Service information: details of the requested service, property access information that you choose to provide, dates and times of collections, records of work carried out and any follow-up required.
Billing and payment data: billing address, invoicing details and payment records. Where payments are processed through a payment processor, we do not receive or store your full card details.
Communication records: correspondence with you, such as emails, call notes and messages relating to enquiries, quotations, bookings, complaints or feedback.
Technical data: limited technical information such as the date, time and method of contacting us, and where applicable, basic device or browser details used to submit online forms, to help us secure our systems and improve our services.
We collect personal data directly from you when you contact us by phone, email, online form or in person, when you request a quotation or booking, and when you use our services. We may also receive data from third parties where you have authorised them to share data with us, for example a letting agent, landlord or representative arranging services on your behalf.
We process your personal data only where we have a lawful basis under data protection law. Depending on the circumstances, our lawful bases may include:
Contract: to take steps at your request before entering into a contract and to perform our contract with you. This includes processing data to provide quotations, accept bookings, deliver services and handle payments.
Legal obligation: to comply with legal and regulatory requirements, such as record-keeping, tax and accounting obligations, and compliance with waste management regulations.
Legitimate interests: to pursue our legitimate business interests, where these are not overridden by your rights and freedoms. This includes managing and improving our services, responding to enquiries, maintaining our records, preventing fraud and ensuring the security of our systems and vehicles.
Consent: where the law requires consent, for example for certain direct marketing communications. When we rely on consent, you can withdraw it at any time.
We use your personal data for the following purposes:
Providing services: managing enquiries and quotations, confirming and delivering bookings, attending properties, carrying out collections and disposals, and dealing with any service-related issues.
Customer support: responding to questions, concerns or complaints, and providing aftercare where needed.
Administration and records: maintaining accurate internal records of services provided, communication history and invoices, to operate our business efficiently and meet legal obligations.
Payments and billing: issuing invoices, processing payments (via our chosen payment processors) and managing refunds or disputes.
Service improvement: analysing anonymised or aggregated information about how customers use our services in order to improve our operations, scheduling and customer experience.
Marketing: where permitted, and subject to your rights, we may use your contact details to send you information about our services or offers that may be relevant to you. You can opt out of marketing communications at any time.
We do not sell your personal data. We may share your data with trusted third parties where necessary for our business and in accordance with this Privacy Policy. These third parties act as processors on our behalf or as separate controllers where required by law.
Processors may include:
Payment processing providers who handle card and electronic payments.
IT and communication service providers, such as email hosting, scheduling tools or call handling services.
Professional advisers, such as accountants, auditors or legal advisers, where necessary for compliance, financial or legal reasons.
Operational partners, such as waste transfer stations or recycling facilities, where records or documentation must include limited personal details associated with the collection.
We ensure that processors only process personal data on our instructions, under a written contract, and with appropriate technical and organisational measures to protect your data.
We may also share your data where required by law, for example with law enforcement, regulatory bodies or public authorities, or in connection with legal proceedings.
Where any of our service providers are located outside the United Kingdom, or store data in other countries, we will only transfer personal data where appropriate safeguards are in place, such as adequacy regulations or standard contractual clauses, in line with data protection requirements.
We keep personal data only for as long as is necessary for the purposes for which it was collected, and to meet legal, accounting or reporting requirements.
In general, we retain:
Service and billing records, including basic contact details and transaction information, for up to seven years after the end of the financial year in which the transaction occurred, to comply with tax and accounting rules.
Communication records related to enquiries, quotations and service issues for a period aligned with our service records, in case of queries, complaints or disputes.
Marketing contact details for as long as you remain subscribed or until you object or withdraw consent, whichever applies.
When data is no longer needed, we will securely delete or anonymise it.
Under data protection law, you have several rights in relation to your personal data. These include:
Right of access: to request confirmation of whether we hold your personal data and to obtain a copy of that data, together with certain information about how it is processed.
Right to rectification: to ask us to correct inaccurate or incomplete personal data.
Right to erasure: to request that we delete your personal data in certain circumstances, for example where the data is no longer needed for the purpose for which it was collected and we do not have another lawful basis to retain it.
Right to restriction: to ask us to restrict the processing of your personal data in certain situations, such as while we are checking the accuracy of data you believe is incorrect.
Right to data portability: to receive certain personal data in a structured, commonly used and machine-readable format, and to request that we transfer it to another controller where technically feasible.
Right to object: to object to processing based on our legitimate interests or for direct marketing. We will stop processing your data for direct marketing if you object.
Right to withdraw consent: where we rely on consent, you may withdraw it at any time, without affecting the lawfulness of processing carried out before withdrawal.
If you wish to exercise any of your rights, or have questions or concerns about how we handle your personal data, you can contact us using the contact details provided on our website or any of our standard communication channels. We may need to verify your identity before responding to certain requests to protect your data.
You also have the right to lodge a complaint with the UK supervisory authority if you are concerned about how we handle your data. We would, however, encourage you to contact us first so we can try to resolve any issue directly.
We take appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction or damage. These measures include access controls, staff training, secure disposal of records and the use of reputable service providers who apply suitable security measures. While we cannot guarantee absolute security, we work continuously to protect your information.
We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements or data protection guidance. Any updates will apply from the date they are published. We recommend that you review this Policy periodically to stay informed about how we handle your personal data.
GDPR-compliant privacy policy for Rubbish Clearance Soho customers, explaining what data is collected, how it is used, legal bases, retention, processors, and customer data protection rights.
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