These Terms and Conditions set out the basis on which Rubbish Clearance Soho provides rubbish removal, waste collection and related services. By booking a service, you agree to be bound by these Terms and Conditions. Please read them carefully before making a booking.
In these Terms and Conditions, the following expressions have the meanings given below:
1.1 "Company" means Rubbish Clearance Soho, the service provider.
1.2 "Customer" means any individual, business or organisation that requests or receives services from the Company.
1.3 "Services" means rubbish clearance, waste collection, removal, loading, transport and disposal services, and any related or ancillary services provided by the Company.
1.4 "Site" means the property, premises or location at which the Services are to be carried out.
1.5 "Waste" means any items, materials or refuse to be collected, removed or disposed of by the Company as part of the Services, excluding any prohibited or hazardous materials as defined in these terms or under applicable law.
2.1 The Company provides rubbish clearance and waste collection services for domestic, commercial and industrial Customers, subject to these Terms and Conditions.
2.2 The specific Services to be provided, including the estimated volume or weight of Waste, type of Waste, date, time window and location, will be agreed with the Customer at the time of booking.
2.3 The Company reserves the right to refuse to collect certain items or materials that are not suitable for removal or which are prohibited by law or by waste disposal facilities.
2.4 The Company does not provide cleaning, repair, building, demolition or other services unless specifically agreed in writing as part of a separate contract.
3.1 Bookings may be made by telephone, email, online form or any other method offered by the Company from time to time.
3.2 When making a booking, the Customer must provide accurate and complete information, including:
(a) full name and contact details;
(b) address of the Site and any relevant access instructions;
(c) a clear description of the Waste to be collected, including approximate volume, weight, and any unusual or heavy items;
(d) preferred date and time window for the Services.
3.3 Any quotation provided at the time of booking is based on the information supplied by the Customer and is given in good faith. If, upon arrival at the Site, the Waste differs materially from the description given, or access is more difficult than reasonably anticipated, the Company reserves the right to revise the quotation or decline part or all of the Services.
3.4 A booking is only confirmed when the Company has explicitly accepted it and, where required, received any applicable deposit or prepayment.
4.1 The Customer is responsible for ensuring that the Company has safe, suitable and reasonable access to the Site, including, where applicable, parking and permissions to enter any shared or restricted areas.
4.2 The Customer must ensure that the Waste is readily accessible and, where agreed, sorted or placed in a suitable area. The Company may charge additional fees if extra labour or time is required due to poor access, unprepared Waste or other Site conditions.
4.3 If the Company is unable to access the Site at the arranged time due to circumstances reasonably within the Customer's control, the Company may charge a wasted journey or cancellation fee as set out in these Terms and Conditions.
5.1 Prices for Services are usually based on the volume and type of Waste, labour required, access conditions and disposal costs. The pricing structure will be explained to the Customer as part of the booking process.
5.2 The Company reserves the right to adjust prices to reflect changes in disposal charges, fuel costs, taxes or other factors beyond its reasonable control.
5.3 Unless otherwise agreed in writing, payment is due immediately upon completion of the Services at the Site. The Company may require full or partial prepayment at its discretion.
5.4 The Company accepts payment by cash, debit card, credit card, bank transfer or other methods as notified to the Customer. Certain payment methods may be subject to additional verification or conditions.
5.5 If payment is not made when due, the Company may:
(a) charge interest on the outstanding amount at the statutory rate applicable to late payments in the United Kingdom;
(b) suspend or withdraw further Services until all sums are paid in full;
(c) recover from the Customer any reasonable costs incurred in pursuing the debt, including legal and enforcement costs.
6.1 The Customer may cancel or amend a booking by contacting the Company as soon as possible.
6.2 If the Customer cancels more than 24 hours before the scheduled arrival time, no cancellation fee will normally apply, unless the Company has incurred non-refundable costs specific to that booking.
6.3 If the Customer cancels with less than 24 hours' notice, or fails to be present or provide access at the arranged time, the Company may charge a cancellation or wasted journey fee to cover time and travel costs.
6.4 If the Company needs to cancel or reschedule a booking, it will endeavour to give the Customer as much notice as reasonably practicable and offer an alternative time or date. The Company will not be liable for any indirect or consequential loss arising from such cancellation or rescheduling.
7.1 The Customer is responsible for accurately describing the Waste to be collected and for separating any items that may require special handling.
7.2 The Company does not normally collect certain categories of waste, including but not limited to:
(a) hazardous or clinical waste such as chemicals, solvents, asbestos, medical waste, sharps, and radioactive materials;
(b) gas cylinders or pressurised containers;
(c) liquids including oils, fuels, paint tins containing liquid, or corrosive substances;
(d) explosive, flammable or otherwise dangerous items;
(e) items for which the Customer cannot demonstrate legal ownership or the right to dispose of them.
7.3 The Company reserves the right to refuse any items that, in the opinion of its staff, may pose a risk to health, safety or the environment, or that cannot be accepted by licensed waste facilities.
7.4 If prohibited or hazardous Waste is discovered after loading, the Company may unload it at the Site or another suitable location and will have no liability for any resulting delay or costs. The Customer will be responsible for any additional charges incurred in dealing with such Waste.
8.1 The Company will handle, transport and dispose of Waste in accordance with applicable UK waste regulations and best practice.
8.2 All Waste collected will be transferred only to licensed or permitted facilities, where it will be reused, recycled, recovered or disposed of in a lawful manner.
8.3 Where required by law, the Company will complete a waste transfer note or other documentation. The Customer agrees to provide any information reasonably required to complete such documentation and to retain any copies provided for their records.
8.4 Title to the Waste passes to the Company once it has been loaded onto the Company's vehicle, provided that the Customer has the legal right to dispose of it. The Customer confirms that they are the owner of the Waste or are authorised to arrange its removal.
9.1 The Customer must:
(a) ensure that the Site is safe and suitable for the performance of the Services;
(b) inform the Company of any known hazards, access restrictions or special requirements at the Site;
(c) not request the Company to remove any items that are not lawfully capable of being disposed of, or that they are not entitled to discard;
(d) ensure children and pets are kept away from working areas while the Services are being provided.
9.2 If the Customer fails to comply with these obligations, the Company may suspend or cancel the Services and may charge for any losses, costs or delays incurred.
10.1 The Company will exercise reasonable care and skill in providing the Services. If damage is caused to the Site or property as a direct result of the Company's negligence, the Company will, at its option, repair the damage or provide fair compensation, subject to the limitations in this clause.
10.2 The Company will not be liable for:
(a) pre-existing defects, weaknesses or conditions of the Site or property, including any damage arising from such conditions;
(b) normal wear and tear or cosmetic damage that is minor or incidental to the performance of the Services;
(c) any loss or damage arising from inaccurate information provided by the Customer;
(d) any indirect, consequential or economic loss, including loss of profit, revenue, business or reputation.
10.3 The total liability of the Company to the Customer in respect of any claim arising out of or in connection with the Services, whether in contract, tort or otherwise, will not exceed the total amount paid or payable by the Customer for the specific Services that gave rise to the claim.
10.4 Nothing in these Terms and Conditions limits or excludes the Company's liability for death or personal injury caused by its negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be lawfully limited or excluded.
10.5 The Company maintains appropriate insurance cover in respect of its liability for the Services it provides.
11.1 The Company will use reasonable efforts to attend the Site at the agreed time, but any time given for arrival is an estimate only and not a guaranteed appointment.
11.2 The Company will not be liable for any delay or failure to perform the Services due to events beyond its reasonable control, including but not limited to severe weather, traffic disruption, accidents, strikes, acts of government, or failure of third-party suppliers or facilities.
11.3 If a force majeure event continues for a prolonged period, the Company may cancel the Services without liability, and any prepayments for unperformed Services will be refunded.
12.1 If the Customer is dissatisfied with any aspect of the Services, they must notify the Company as soon as reasonably possible, and in any event within 48 hours of completion of the Services.
12.2 The Company will investigate any complaint promptly and will work with the Customer to reach a fair resolution, which may include rectification, partial refund or other appropriate remedy, at the Company's discretion.
12.3 If a dispute cannot be resolved informally, either party may consider using mediation or other alternative dispute resolution methods before commencing formal legal proceedings.
13.1 The Company will process personal data in accordance with applicable UK data protection laws.
13.2 The Customer's details will be used for the purposes of administering bookings, providing Services, processing payments and, where the Customer has consented, for service-related communications.
13.3 The Company will take reasonable steps to keep personal data secure and will not sell or disclose it to third parties except where necessary to provide the Services, comply with legal obligations or with the Customer's consent.
14.1 The Company may update or amend these Terms and Conditions from time to time. The latest version will apply to any new bookings made after the updated terms come into effect.
14.2 The version of the Terms and Conditions in force at the time of booking will normally apply to that booking, unless a change is required by law or regulatory authority.
15.1 If any provision of these Terms and Conditions is found to be invalid, unlawful or unenforceable by a court or competent authority, that provision will be deemed deleted, but the remaining provisions will continue in full force and effect.
16.1 These Terms and Conditions, together with any written quotation or confirmation provided by the Company, form the entire agreement between the Company and the Customer in relation to the Services and supersede any prior discussions, correspondence or understandings.
17.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services, shall be governed by and construed in accordance with the laws of England and Wales.
17.2 The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Services.
By arranging a rubbish clearance or waste collection with Rubbish Clearance Soho, the Customer confirms that they have read, understood and agree to these Terms and Conditions.
Read the full terms and conditions for Rubbish Clearance Soho, covering bookings, payments, cancellations, liability, and compliance with UK waste regulations.
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